Adrian Chan on September 1st, 2010

I have been meaning to write about Likes and users interests for quite some time. But the matter is complicated. So rather than wait to write the perfect post, I’m going to lay down some cornerstones, sketch a few concepts and maybe develop some key arguments. … »

Jeff Parks on August 30th, 2010

Today on Radio Johnny Jeff Parks talks with the Director of Marketing and Communications from ClickTale Web Analyics based in Israel, Shmuli Goldberg. Mr. Goldberg discusses the need for businesses to start balancing traditional quantitative analytic measures with qualitative “In Page Analytics” to find out what customers are focusing on, and interacting with, inside the pages themselves.

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Penny Hagen and Vicky Teinaki on August 30th, 2010

The second and final day of UX Australia began with the inspired wake up working session, and continued with streams of talks more focused on showing both sides of the designer-client relationship, and insights on UX related fields ranging from AR to retail. … »

Penny Hagen and Vicky Teinaki on August 27th, 2010

Melbourne set out to impress for this year’s UX Australia, held in the beautiful Langham Hotel. Year two of the conference had a feeling of building on the work from the inaugral event with confidence and assurance -  (even if the day began with many recovering from the pre-drinks before).  Some recurring themes of the day were business and design, wicked problems, and the emotional side of user experience, with the community coming to the fore with an active twitter stream and visual notes. … »

Bill Albert on August 25th, 2010

I really don’t like to go grocery shopping. There are a lot of things I don’t like about it, but especially trying to choose the “right” product. There are just too many choices. Do we really need this many types of mustard? Unmoderated usability testing tools used to fit nicely into the old general store. There were just a few tools, and the differences were obvious. Recently, unmoderated usability tools have begun to fill an entire American sized grocery store. In this article I would like to help you walk down some of the aisles of this store, and provide a little guidance in how to shop for the right unmoderated usability testing tool. Think of me as your “personal shopper”! … »

Mikkel Michelsen on August 23rd, 2010

Is your design resistant to failure? If a worst case occurs, can the user recover and regain trust in your solution? … »

Jeff Parks on August 16th, 2010

Today on Radio Johnny, Jeff Parks talks with Debra Gelman, User Experience Lead at Comcast Interactive. Debra shares key guidelines for designing for children; how these experiences can assist all designers in creating more effective online experiences for adults; as well as ways to create engaging social media interactions for children.

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Michelle Gilmore on August 14th, 2010

Good design is hard to do. The very nature of human centred design is confronting, challenging and often uncomfortable. Every project builds up a collection of challenges along the way, which can pose significant risk to the project’s success, and if we don’t tackle them head on they can be detrimental for everyone involved. How can  we share and learn from each other’s challenges? … »

Jared Spool on August 12th, 2010

This is part 2 of a two-part post. Read part 1.
In the last installment, we talked about the distinction between Hands contractors and Brains consultants. Hands are brought in by the team as an extra resource to complete work the team already knows how to do. Brains are brought in by the team to provide expertise and insight on the best way to do something the team is struggling with.

Hands and Brains require completely different skills, have different approaches, and run into different challenges. Knowing which you want to be is important. … »

Jared Spool on August 3rd, 2010

What’s the difference between contracting and consulting? One major difference comes down to whether the job is handwork or brainwork. Whether you’re an “innie” or an “outie,” this is applicable. … »